Unless your situation is urgent, you will probably have to wait a bit before hearing back from a customer support agent.īefore beginning the customer service request process, gather up documentation that is relevant to your case and ensure that it is in a form that you can send to Snapchat online. Snapchat is a free service that relies on advertising revenue.

There are several things that you can do to help ensure that your customer service request is handled professionally and quickly:įirst, have realistic expectations. Getting help with hacked accounts or cases of identity theft Best Practices for Contacting Snapchat Customer Service

Requests for help in setting up, changing or canceling a Snapchat account The reasons why people contact Snapchat customer service are consistent with those found on other social media platforms, particularly those that cater to a younger demographic: Why Do People Contact Snapchat Customer Support?

Individuals who need assistance must complete an online or in-app support request form and wait to hear back from Snapchat's customer service representatives. It should be noted, however, that Snapchat does not offer phone-based customer service. As one of the most popular social media platforms for young people, it isn't surprising that Snapchat receives a significant number of requests for customer service each and every day. Snapchat is a mobile social messaging app known for the short duration of its content: photos and text messages disappear off the service instead of remaining available for viewing.

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